Refund Policy

1. Policy Overview

momcozybaby.com formulates this Refund Policy based on the principle of fairness, transparency and user priority, aiming to standardize the platform’s refund and return service process, fully protect the legitimate rights and interests of every shopping user, and provide a safe and worry-free after-sales shopping guarantee for users purchasing maternal and infant products on this platform.

2. Return Eligibility & Time Limit

The platform provides a 60-day long-term return service window for all users. Within 60 days after the user receives the product, if the product has quality problems, does not match the order description, or the user has non-quality return demands, the user can initiate a return application to the platform. All return applications within the valid time limit will be accepted and processed by our team in accordance with standardized procedures.
Returned products need to keep intact packaging, complete accessories, unused and undamaged status, without affecting secondary sales. For products with quality problems confirmed by inspection, we will waive all return restrictions and provide priority after-sales processing services.

3. Free Return Service

momcozybaby.com provides full free return services for all eligible return orders. Users do not need to bear any return logistics fees, handling fees and other additional costs. All expenses incurred in the return process shall be borne by the platform, effectively reducing the user’s after-sales shopping cost.

4. Refund Processing Cycle

After the user successfully returns the product and the platform warehouse receives and completes the inspection of the returned goods, we will formally start the refund process. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the user’s original payment account through the original payment channel.
The specific arrival time of the refund shall be subject to the settlement rules of the user’s payment institution. If the refund is not received beyond the normal cycle, users can contact customer service to check the progress, and we will track and solve the problem for users in a timely manner.

5. Special Situation Explanation

For individual special customized products, limited-time special products and other special categories marked on the product page, the return and refund rules shall be subject to the special announcement of the product page. For returns caused by users’ personal reasons beyond the 60-day return period, the platform has the right to refuse the return and refund application in accordance with the policy.