Terms of Service

1. Service Overview

momcozybaby.com relies on online e-commerce operation mode to provide global users with standardized maternal and infant product sales, logistics distribution, after-sales guarantee and comprehensive supporting services. These Terms of Service are formulated to standardize all service behaviors of the platform, clarify the service standards and responsibility scope of the platform, and protect the legitimate service rights and interests of users.

2. Platform Service Commitment

momcozybaby.com solemnly promises to provide users with compliant, safe and high-quality e-commerce services. We strictly control product quality, standardize transaction processes, optimize logistics efficiency, and improve after-sales service. We adhere to the principle of fair transaction and transparent service, and fully implement service commitments such as full-site free shipping, 6-12 days global unified delivery, 60-day free return, and 5-10 days refund processing, to ensure that every user can enjoy standardized and reassuring shopping services.

3. Service Scope Definition

The platform’s service scope covers the whole process of user shopping, including pre-sales product consultation and purchasing guidance, in-sales order processing and payment support, logistics distribution and transportation tracking, after-sales return and refund processing, problem consultation and complaint handling, wholesale business cooperation and brand public relations services, forming a closed-loop full-service system.

4. Service Restriction & Explanation

All services provided by momcozybaby.com are limited to normal user shopping and legitimate business needs. The platform does not provide services for illegal transactions, malicious after-sales and improper business behaviors. For abnormal orders and service applications that violate platform rules and industry norms, the platform has the right to reject the service application and terminate the service agreement.

5. Service Communication & Support

In order to ensure smooth service communication, the platform sets up professional service email channels for different business scenarios. Users can contact the corresponding team through support@momcozybaby.com for daily customer service problems, press@momcozybaby.com for brand and public relations matters, and wholesale@momcozybaby.com for wholesale business cooperation. We will provide targeted service support for different user demands.

6. Service Upgrade & Iteration

momcozybaby.com will continuously iterate and upgrade service contents and service standards according to user needs, industry development and platform operation. We will optimize service processes, enrich service types, improve service efficiency, and solve user shopping pain points in a targeted manner, so as to provide users with more comprehensive, efficient and intimate e-commerce service experience.

7. Term Interpretation & Update

These Terms of Service are the unified service standard for all services of momcozybaby.com. The platform reserves the final interpretation right within the legal scope and the right to adjust the terms according to actual operation conditions. The updated terms will be published on the website in a timely manner and take effect automatically.