Shipping Policy

1. Scope of Application

This Shipping Policy applies to all order transactions completed on the momcozybaby.com platform, covering all maternal and infant products sold on the platform, and all domestic and international user orders. By placing an order on this platform, all users shall be deemed to have fully read, understood and accepted all the terms of this policy.

2. Order Processing & Shipment Time

momcozybaby.com implements efficient order processing standards. After the user successfully places an order and completes payment, our team will verify the order information and arrange warehouse picking, packaging and delivery as soon as possible. All valid orders will be shipped within 1 to 3 working days. Working days exclude weekends and non-working holidays, and the shipment time will be appropriately postponed for orders submitted during holidays, with no additional notice required.

3. Standard Delivery Cycle

The platform adopts a unified global delivery standard, with no differentiated delivery cycle settings for different regions. All domestic and international orders will be delivered within 6 to 12 working days after shipment. The delivery cycle is comprehensively calculated based on warehouse outbound, logistics transportation and local distribution links, with stable and efficient transportation efficiency to ensure users can receive the purchased products within the specified time.

4. Expedited Delivery Service

To meet users’ urgent product usage needs, momcozybaby.com provides optional expedited delivery services. Users can select the expedited service option when placing an order. After the expedited service is confirmed and the corresponding fee is paid, we will prioritize order processing, picking and logistics arrangement to shorten the overall delivery time of the order. The specific expedited delivery time will be subject to the real-time logistics schedule.

5. Free Shipping Rules

The platform implements a full-site free shipping policy. All products on momcozybaby.com enjoy free shipping benefits, with no minimum order amount, no regional restrictions and no additional shipping fees. Users do not need to bear any logistics and transportation costs when purchasing any products on the platform.

6. Logistics Tracking & Exception Handling

After the order is shipped, the platform will update the logistics tracking number in the user’s order details in real time. Users can query the real-time transportation status of the order through the tracking number. In case of logistics delays, package loss, damage and other abnormal situations during transportation, users can contact our customer service team in time. We will verify the situation within the shortest time and provide reasonable solutions to protect users’ legitimate shopping rights and interests.